Reports To: CEO/Board

About the Role

The IT & Technology Advisor will be responsible for advising the business on technology solutions, ensuring that all systems are secure, compliant, and aligned with the company’s growth strategy. This individual will act as the bridge between business operations and technology partners/vendors, ensuring we adopt the right tools while safeguarding customer and company data.

Key Responsibilities

• Technology Advisory & Evaluation
  • Assess and recommend software solutions that align with business needs (loan management, CRM, accounting, customer engagement, etc.).
  • Evaluate vendor proposals and third-party platforms for suitability, cost-effectiveness, and compliance.
  • Provide clear technical guidance to management when acquiring new systems.
• IT Strategy & Roadmap
  • Develop and implement a 2–3 year IT strategy aligned with business goals.
  • Identify opportunities for automating and digitising business processes.
  • Monitor industry trends and propose innovative solutions that enhance competitiveness and drive growth.
• Cybersecurity & Data Protection
  • Ensure compliance with the Data Protection Act (Kenya, 2019) and other relevant regulations.
  • Oversee cybersecurity measures, policies, and best practices to safeguard business and customer data.
  • Conduct regular risk assessments and recommend mitigation strategies.
• Vendor & Partner Management
  • Act as the main liaison between the business and third-party technology providers.
  • Negotiate with vendors to ensure favourable terms and service quality.
  • Monitor vendor performance and ensure SLAs (Service Level Agreements) are met.
• Operational IT Support
  • Guide basic IT infrastructure needs (networks, user accounts, cloud services).
  • Support internal teams with troubleshooting escalations (while working with external IT providers).
  • Oversee business continuity and disaster recovery planning.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• 3–5 years of experience in IT advisory, IT strategy, or technology management (preferably in financial services, fintech, SACCOs, or microfinance).
• Strong knowledge of data protection regulations (Kenya Data Protection Act) and cybersecurity best practices.
• Experience evaluating and managing third-party software solutions (Loan Management Systems, ERPs, CRMs, etc.).
• Ability to translate technical concepts into clear business terms for non-technical stakeholders.
• Vendor management and contract negotiation skills.
• Professional certifications (e.g., CISA, CISM, CompTIA Security+) are an added advantage.

Key Competencies

• Strong business and technology acumen.
• Excellent communication and advisory skills.
• Analytical mindset with problem-solving ability.
• Ethical and compliance-oriented.
• Proactive, with the ability to work independently and drive results.

What We Offer

• Opportunity to shape the company’s technology journey from the ground up.
• A dynamic environment in the financial services sector.
• Competitive compensation package.

NOTE: This role is not a hands-on developer/IT support technician, but rather a mid-level IT business advisor/strategist who ensures technology supports growth while staying compliant.